support
help & contact
two addresses since terms 2.1: support@2gather.events for technical help and everyday questions, legal@2gather.events for refunds, complaints, reports, appeals and your data. a real person reads every message and replies within 2 business days, in practice, often the same day.
support@2gather.events- 2addresses: one for help, one for your rights
- 2working days at most for a reply
- 0bots: a person reads every message
write
six subject lines, two inboxes
support & bugs
a problem in the app or on the site? email support@2gather.events with the subject [support]. to move faster, tell us:
- where it happened: iphone app, or website (and which browser);
- the email of your 2gather account;
- what you were doing, and what should have happened;
- the link to the event involved, if any;
- a screenshot if possible : that's what helps us most.
email supportsubject[support]refunds, complaints & appeals
a refund, a payment dispute, a complaint, or a moderation decision you want to contest? email legal@2gather.events with the subject [complaint] and the link to the event or profile concerned. an appeal is re-examined by a different person. the refund rules are in section 8 of our terms of use.
file a complaintsubject[complaint]report content or behaviour
suspicious profile, misleading event, harassment: use « report » in the app, or email legal@2gather.events with the subject [report] and the link to the profile or event. these messages jump ahead of everything else. how reports are handled is described in our terms of use.
send a reportsubject[report]partnerships, hosts & press
are you a brand, a venue, a collective or a media outlet? email support@2gather.events with the subject [partnership] (or [press]), describing what you want to organise. we reply within 2 business days.
propose a partnershipsubject[partnership]security & vulnerabilities
think you've found a flaw? email legal@2gather.events with the subject [security], before any public disclosure. the scope, the rules and our commitments are detailed on the security page.
report a vulnerabilitysubject[security]your personal data (gdpr)
access, rectification, export or deletion of your data: email legal@2gather.events with the subject [personal data], from the email address of your account. we reply within one month, as the law requires. the detail of your rights is in the privacy policy.
exercise my rightssubject[personal data]
faq
frequent questions
10/10
joining events
the event is full, what now?
join the waitlist from the event page, on the website or in the app. if a spot opens up, the offer comes through the 2gather app: that's where you accept it.how do i cancel my participation?
leaving an event is done in the 2gather app: open the event there and tap « leave event ». the web page has no leave button yet. cancel as soon as you know you won't make it, so your spot is freed up immediately for someone else. for a paid event, leaving does not refund the ticket: it stays yours, and coming back to the same event, solo or as a duo, costs you nothing. a ticket bought before version 2.1 of the terms is still refunded in full when you leave the event.how do paid events work? and refunds?
the total, service fee included, is shown before you pay, and payment goes through stripe: your card details never pass through our servers. a ticket for a dated event carries no right of withdrawal, so it isn't refunded if you change your mind. if the organizer cancels the event or removes you, the ticket price is refunded automatically and the service fee is kept; while your spot is still unconfirmed, the refund is in full. a ticket bought before version 2.1 of the terms keeps the terms it was bought under. for a refund or a complaint, email legal@2gather.events with the event link.how do i contact the host?
every event has its group chat in the iphone app: it's the most direct way to ask a question. no reply before the event? write to us and we'll pass it on.where are the messages, duos and matching?
in the 2gather app on the app store. the website is for discovering, creating and joining events and managing your profile; messages, duos, matching and waitlists live in the app.
account, creation & app
can i create an event from the web?
yes: open create. title, place, date and description are required; without a photo, a default cover is used. once published, the event appears immediately on the map and in the app.how old do you have to be to use 2gather?
18 and over, no exception. minors' accounts are deleted as soon as they are detected or reported.how do i report an event or a user?
in the app, use « report » on the profile, event or message concerned : you can also block the person. from the web, email us with the subject [report]: these messages are handled first, and every report is read by a person.how do i delete my account?
from settings on the web, or in the app (profile then settings then delete my account). deletion is immediate and permanent: your data is erased as described in our privacy policy.
didn't find it?
write to us, even if your question fits no box. see also the terms of use, the privacy policy and the security page.